I use a 3 ring binder (or I've just started because I got really way too far away from coaching and I am COMMITTED to getting back to what I used to do)...This is my DMO, then my list of first 4 things I do with a new customer that just started:
Checklist:
Send thank you note
Fun gift? (if appropriate)
Welcome to FB group
Start a follow up record
The 3rd page is the 24 day challenge checklist and the 4th is just all my current coaching client follow up records.
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